Privacy Policy

Last Updated: March 14, 2025

This Privacy Policy explains how SolarSaver ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website, applications, and services (collectively, the "Services"). Your privacy is important to us, and we are committed to protecting your personal information. Please read this Privacy Policy carefully.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or fill out forms on our Services
• Submit your address for solar potential analysis
• Upload images of your roof or property
• Provide details about your electricity usage and billing
• Contact customer support
• Complete surveys or provide feedback

This information may include:

• Contact information (name, email address, phone number)
• Property information (address, roof characteristics)
• Financial information (electricity bills, energy usage patterns)
• Account credentials
• Survey responses and feedback

We collect only what is necessary and proportionate to provide our Services, as required by applicable state privacy laws including those in Maryland.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage information (pages visited, features used, time spent on our Services)
• Performance data (crashes, system activity)

1.3 Information from Third Parties

We may collect information from third-party sources, including:

• Google Maps API (for address verification and solar potential analysis)
• OpenWeather API (for weather data)
• Other third-party services you connect to our Services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and complete transactions
• Analyze your property's solar potential
• Generate solar panel placement recommendations
• Forecast energy production based on weather patterns
• Provide technical support and respond to your inquiries
• Send you service-related notifications
• Communicate with you about products, services, and events
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Comply with legal obligations

In accordance with emerging state privacy laws, we only process your personal information in ways that are necessary and proportionate to the purpose for which it was collected. For any high-risk processing activities (including targeted advertising, profiling, or the sale of personal data), we conduct data protection assessments as required by applicable state laws, including New Jersey.

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Cloud hosting providers (Supabase)
• Analytics providers (Google Analytics, Hotjar)
• Customer support services
• Error tracking services (Sentry)

We ensure all service providers, contractors, and third parties adhere to the same level of privacy protection as we do, through contractual obligations as required by the California Privacy Rights Act (CPRA) and other state privacy laws.

3.2 Third-Party Integrations

If you choose to connect our Services with third-party services, we may share information with those services to facilitate that connection.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement data lifecycle management to ensure proper deletion or anonymization of data that is no longer needed for its original purpose.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights vary by jurisdiction but may include:

• Right to Know/Access: You can request access to the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information.
• Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information, as well as targeted advertising and certain types of profiling.
• Right to Limit Use of Sensitive Data: You can limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
• Right to Appeal: Where applicable under state laws, you have the right to appeal a decision we make regarding your privacy rights request.

To exercise these rights, please contact us at privacy@solarsaver.com. We will respond to your request within the timeframe required by applicable law (typically 45 days, with a possible extension of an additional 45 days when reasonably necessary).

6. State-Specific Privacy Rights

6.1 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to opt-out of the sale or sharing of your personal information
• The right to limit the use and disclosure of sensitive personal information
• The right to non-discrimination for exercising your rights

To exercise these rights, please contact us at privacy@solarsaver.com or call us at [Your CCPA Toll-Free Number]. You may also authorize an agent to submit a request on your behalf.

6.2 Colorado, Connecticut, Virginia, Utah, and Other State Residents

Residents of Colorado, Connecticut, Virginia, Utah, and several other states have similar rights to those provided to California residents. These rights may include the right to access, delete, correct, and opt out of the processing of your personal data. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6.3 New Jersey, Minnesota, Maryland, and Tennessee Residents

Residents of states with recently enacted privacy laws (including New Jersey, Minnesota, Maryland, and Tennessee) have additional privacy protections:

• New Jersey: We conduct data protection assessments for high-risk processing activities and obtain affirmative consent from minors aged 13-17 for targeted advertising, sale of personal data, or profiling.
• Minnesota: We have designated a privacy officer responsible for implementing privacy notices, ensuring compliance, and managing consumer requests.
• Maryland: We collect only the personal data necessary and proportionate to provide our products or services and avoid collecting data for unrelated purposes.
• Tennessee: We maintain a written privacy policy aligned with the National Institute of Standards and Technology (NIST) privacy framework, which provides an affirmative defense against certain violations.

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

For users between 13 and 17 years of age, we obtain affirmative consent before processing personal information for targeted advertising, sale of personal data, or profiling, as required by state laws including New Jersey.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your personal information receives an adequate level of protection in the countries in which we process it, including through appropriate data transfer mechanisms such as standard contractual clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

11. Data Protection Officer and Privacy Team

We have designated a Privacy Officer responsible for overseeing our privacy program and ensuring compliance with applicable privacy laws. Our privacy team is responsible for implementing privacy notices, ensuring compliance with state laws, and managing consumer requests.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SolarSaver
Email: privacy@solarsaver.com
Privacy Officer: privacy-officer@solarsaver.com
Toll-free: [Your Toll-Free Number]
Address: [Your Company Address]